सेवा की शर्तें

These Terms of Service (“Terms”) govern your access to and use of the BytesGlue website, communications, consultations, proposals, software services, product demonstrations, subscriptions, grant applications, and related offerings provided by BYTES GLUE SOFTWARE SERVICES AND SOLUTIONS — FZCO, operating under the brand name Bytes Glue (“Bytes Glue”, “we”, “our”, या “us”).

By using our website, submitting a form, requesting a briefing, applying for an initiative, booking a call, purchasing a service, subscribing to a product, or engaging with us, you agree to these Terms. If you do not agree, please do not use the website or submit information to us.

1. Bytes Glue के बारे में

Bytes Glue provides software consulting, software development, contract engineering, integration delivery, API and platform engineering, automation implementation, SaaS products, website build services, and related technical services.

Some pages may showcase BytesGlue products, accelerators, demonstrations, prototypes, or past delivery examples. Public showcase materials are provided for general information and capability demonstration only. They are not guarantees that any specific feature, implementation, timeline, price, result, or service level will be delivered unless confirmed in a written agreement.

2. वेबसाइट का उपयोग

आप इस वेबसाइट का उपयोग केवल वैध व्यावसायिक या सूचनात्मक उद्देश्यों के लिए कर सकते हैं।

आप सहमत हैं कि आप यह नहीं करेंगे:

• वेबसाइट का उपयोग ऐसे तरीके से करना जो लागू कानून या नियमों का उल्लंघन करे;
• हमारे systems, forms, infrastructure या data तक अनधिकृत पहुंच पाने का प्रयास;
• वेबसाइट की सुरक्षा, उपलब्धता या सामान्य संचालन में हस्तक्षेप करना;
• झूठी, भ्रामक, गैरकानूनी, गोपनीय या ऐसी third-party जानकारी जमा करें जिसे देने का आपको अधिकार नहीं है;
• वेबसाइट की सामग्री, फ़ॉर्म या संपर्क विवरण को स्क्रैप, कॉपी, एकत्र या दुरुपयोग करना;
• मैलवेयर, स्पैम, हानिकारक कोड या अपमानजनक सामग्री अपलोड या प्रेषित करना;
• लिखित अनुमति के बिना हमारे नाम, ब्रांडिंग, वेबसाइट या सामग्री का उपयोग समर्थन का संकेत देने के लिए करें।

We may restrict, suspend, or block access to the website if we believe these Terms are being violated or if access creates security, legal, operational, or reputational risk.

3. वेबसाइट पर जानकारी

Website content is provided for general information only. We try to keep information accurate and current, but we do not guarantee that all website content is complete, error-free, available at all times, or suitable for your specific situation.

Service descriptions, examples, product descriptions, pricing references, timelines, availability, grant details, and technical capabilities may change without notice.

Nothing on the website creates a binding obligation for BytesGlue to provide any service, product, grant, discount, support, or deliverable unless confirmed in a written agreement, proposal, invoice, order form, or subscription checkout accepted by us.

4. प्रस्ताव, कार्य-क्षेत्र और अलग समझौते

Any consulting engagement, software delivery project, website build, embedded engineering arrangement, SaaS subscription, product pilot, grant award, maintenance arrangement, or paid service may be governed by a separate written proposal, statement of work, order form, master services agreement, subscription agreement, data processing agreement, or similar document.

If there is a conflict between these Terms and a signed or accepted written agreement, the written agreement will control for that specific engagement.

Unless agreed in writing, submitting a form, joining a call, receiving a proposal, or discussing a project does not create a client relationship, exclusivity, confidentiality obligation, delivery commitment, or payment obligation.

5. क्लाइंट की ज़िम्मेदारियाँ

For any service, project, subscription, or implementation, you are responsible for providing accurate, timely, and complete information, approvals, access, credentials, documentation, business rules, test data, feedback, and decisions needed for delivery.

You are responsible for ensuring that you have the right to share any data, materials, systems, credentials, intellectual property, personal data, regulated data, or third-party content with us.

Project timelines, estimates, and delivery dates may change if required inputs, approvals, access, payments, or dependencies are delayed or incomplete.

6. शुल्क, भुगतान और कर

Fees, deposits, milestone payments, subscriptions, retainers, hourly rates, expenses, third-party costs, taxes, payment terms, and invoicing terms will be set out in the relevant proposal, invoice, order form, checkout page, or written agreement.

We may accept payment by cash, bank transfer, Stripe, Paddle, or other payment methods made available by us.

जब तक लिखित रूप में कुछ और तय न हो:

• शुल्क में लागू कर, ड्यूटी, बैंक शुल्क, पेमेंट प्रोसेसर शुल्क और तीसरे पक्ष की लागत शामिल नहीं हैं;
• जहां लागू हो, वहां UAE VAT लगाया जा सकता है;
• Paddle या किसी अन्य merchant of record द्वारा संभाले जाने वाले स्वचालित भुगतानों के लिए, कर, VAT, भुगतान प्रबंधन, invoicing और refund उसी merchant of record द्वारा अपनी शर्तों के तहत संसाधित किए जा सकते हैं;
• तृतीय-पक्ष लागतों में होस्टिंग, डोमेन, क्लाउड इंफ्रास्ट्रक्चर, सशुल्क प्लगइन, सॉफ़्टवेयर लाइसेंस, SaaS सदस्यताएँ, विज्ञापन खर्च, भुगतान प्रसंस्करण, सुरक्षा उपकरण या ठेकेदार लागत शामिल हो सकती हैं;
• यदि चालान बकाया हो जाएँ या आवश्यक जमा राशि का भुगतान न किया जाए, तो काम रोका जा सकता है;
• भुगतान में देरी होने पर सेवाएँ निलंबित की जा सकती हैं, डिलिवरेबल्स रोके जा सकते हैं, या एंगेजमेंट समाप्त किया जा सकता है।

BytesGlue is registered for VAT. Our VAT/TRN details may be provided upon request where required for business, accounting, or tax purposes.

7. सदस्यताएँ और SaaS सेवाएँ

Some BytesGlue products or services may be provided on a subscription, SaaS, pilot, usage-based, or recurring billing basis.

Subscription terms, billing periods, cancellation rights, renewal terms, included usage, support scope, service limitations, and fees will be stated in the applicable checkout page, order form, subscription agreement, product terms, or written agreement.

जब तक लिखित रूप में कुछ और तय न हो:

• सदस्यताओं का बिल अग्रिम रूप से किया जाता है;
• failed, overdue, reversed या disputed payments की स्थिति में access निलंबित किया जा सकता है;
• फ़ीचर, सीमाएँ, मूल्य निर्धारण और उपलब्धता समय के साथ बदल सकते हैं;
• जहां उचित रूप से आवश्यक हो, हम SaaS सुविधाओं को अपडेट, बेहतर, संशोधित, निलंबित या बंद कर सकते हैं;
• अपने खाते, उपयोगकर्ताओं, क्रेडेंशियल्स और जुड़े हुए सिस्टम को सुरक्षित रखना आपकी जिम्मेदारी है।

7A. Domain registration and management

Domain searches, registrations, transfers, renewals, restorations, DNS management, and holder changes are additionally governed by our Domain Registration Agreement, Domain Renewal and Deletion Policy, applicable registry rules, and the sponsoring registrar’s terms. Those domain-specific documents control where they conflict with these general Terms.

7B. Managed SSL and premium certificates

Managed SSL is included only while an eligible website is hosted and actively managed by BytesGlue under a qualifying web managed plan. It covers our routine certificate provisioning, installation, monitoring, and renewal for that hosted website. It is not a transferable paid certificate and ends when the eligible hosting or managed plan ends.

Premium SSL certificates are optional, separately priced third-party products. Issuance, validation method, supported names, warranty, term, reissue rights, and availability are controlled by the certificate authority and provider. You confirm that you own or control the requested domain and will provide accurate information and complete any required domain, organisation, or extended validation. Payment does not guarantee issuance.

Do not send a private key through the portal or ordinary email. BytesGlue may request a certificate signing request or provide a secure key-generation and installation process as part of manual fulfilment. Certificate orders are also subject to our certificate refund conditions and any applicable certificate authority terms.

8. रद्दीकरण और रिफंड

रद्दीकरण, रिफंड, क्रेडिट और भुगतान विवाद हमारे रिफंड नीति and by any written agreement that applies to your specific engagement.

For custom software services, consulting, technical delivery, website builds, implementation work, and setup work, refunds are generally limited because work begins once time, planning, discovery, engineering, design, third-party costs, or project resources have been committed.

9. बौद्धिक संपदा

जब तक लिखित रूप में कुछ और तय न हो, BytesGlue निम्न का स्वामित्व अपने पास रखता है:

• उसका पहले से मौजूद कोड, टूल्स, फ्रेमवर्क, लाइब्रेरी, टेम्पलेट, तरीके, व्यावहारिक जानकारी, प्रक्रियाएँ, दस्तावेज़ीकरण की संरचनाएँ, दोबारा उपयोग किए जा सकने वाले कॉम्पोनेंट्स, एक्सेलेरेटर्स, आंतरिक टूल्स, प्रोडक्ट कॉन्सेप्ट्स और सामान्य तकनीकी ज्ञान;
• वेबसाइट सामग्री, ब्रांडिंग, लोगो, ग्राफ़िक्स, पेज लेआउट, उत्पाद नाम, सेवा विवरण और मार्केटिंग सामग्री;
• डेमो उत्पाद, SaaS उत्पाद, उत्पाद विचार, सार्वजनिक शोकेस और पुन: उपयोग योग्य implementation patterns।

Subject to full payment and the terms of the relevant agreement, you may receive the rights expressly granted for project-specific deliverables created specifically for you.

No rights are transferred by implication. You may not copy, reverse engineer, resell, redistribute, sublicense, or claim ownership over BytesGlue tools, reusable components, products, designs, templates, or intellectual property unless we expressly agree in writing.

10. क्लाइंट सामग्री

You retain ownership of materials, content, data, logos, images, documentation, business rules, and other assets that you provide to us.

You grant BytesGlue a limited right to use those materials only as needed to evaluate, scope, deliver, support, improve, or document the relevant engagement, unless otherwise agreed in writing.

आप पुष्टि करते हैं कि हमारे पास वे सामग्री प्रदान करने के लिए आपके पास सभी आवश्यक अधिकार और अनुमतियाँ हैं।

11. पोर्टफोलियो, केस स्टडी और श्रेय

Unless a written agreement says otherwise, we may refer to general, non-confidential aspects of work performed for clients for internal learning, delivery improvement, capability demonstration, or portfolio purposes.

We will not publicly disclose your confidential information, sensitive business information, private credentials, regulated data, or non-public technical details without permission.

For selected website builds, grant initiatives, or public-facing delivery work, the website or deliverable may include a discreet “Powered by BytesGlue” or similar attribution link if disclosed in the applicable scope, grant terms, or agreement.

12. गोपनीयता

If you share non-public business, technical, financial, operational, or project information with us, we will use reasonable care to protect it and will use it only for evaluation, scoping, delivery, support, or other agreed purposes.

गोपनीयता संबंधी दायित्व उस जानकारी पर लागू नहीं होते जो:

• हमारी ओर से किसी उल्लंघन के बिना सार्वजनिक है या सार्वजनिक हो जाता है;
• हमें यह पहले से बिना किसी प्रतिबंध के ज्ञात था;
• हमारे द्वारा स्वतंत्र रूप से विकसित किया गया है;
• किसी अन्य स्रोत से वैध रूप से प्राप्त किया गया है;
• कानून, अदालत के आदेश, नियामक या वैध प्राधिकारी के अनुसार इसका खुलासा करना आवश्यक है।

For highly sensitive, regulated, or NDA-bound work, a separate confidentiality agreement should be signed before sensitive details are shared.

13. विनियमित डेटा और संवेदनशील सिस्टम

BytesGlue does not process healthcare, financial, or regulated client data in production under these general website Terms.

If a project requires regulated data, healthcare data, financial data, sensitive personal data, production credentials, private keys, or other high-risk information, this must be addressed in a separate written contract with specific terms based on the project type.

You must not submit sensitive personal data, health information, financial records, production credentials, private keys, or regulated datasets through general website forms unless we have agreed on a secure intake method and separate terms.

14. एआई और स्वचालन

Some BytesGlue services may use AI-assisted tools, automation, code generation, document analysis, workflow automation, testing support, or similar technologies.

AI and automation may improve speed and quality, but they do not remove the need for human review, validation, testing, security assessment, legal review, compliance review, or production acceptance.

You remain responsible for reviewing and approving outputs before relying on them in production, customer communications, regulated decisions, or legally significant contexts unless a written agreement states otherwise.

15. थर्ड-party सेवाएँ

Our website and services may use or integrate with third-party providers such as hosting platforms, cloud providers, analytics tools, form tools, communication tools, payment processors, Stripe, Paddle, domain registrars, email providers, booking systems, security services, Google reCAPTCHA, WhatsApp, GitHub, APIs, plugins, or software vendors.

Third-party services are governed by their own terms, privacy policies, fees, limitations, service levels, tax handling, refund rules, and security practices. We are not responsible for third-party outages, pricing changes, restrictions, defects, data handling, discontinued services, or merchant-of-record decisions.

16. कोई पेशेवर कानूनी, वित्तीय, कर या compliance सलाह नहीं

BytesGlue provides software, technical, engineering, and delivery services. Unless expressly agreed in writing, we do not provide legal, tax, accounting, regulatory, audit, medical, financial, or compliance advice.

You are responsible for obtaining appropriate professional advice for your business, legal, regulatory, tax, accounting, security, and compliance obligations.

17. अस्वीकरण

The website, services, demonstrations, SaaS products, and general website content are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, BytesGlue disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, uptime, security, and error-free operation.

We do not guarantee that the website, services, integrations, APIs, software, demonstrations, SaaS products, or deliverables will be uninterrupted, secure, free from defects, free from malware, compatible with all systems, or available at all times.

Project-specific warranties, service levels, or acceptance criteria, if any, must be stated in a written agreement.

18. दायित्व की सीमा

To the maximum extent permitted by applicable law, BytesGlue will not be liable for any loss, claim, damage, cost, expense, or liability arising from or related to the website, services, subscriptions, SaaS products, proposals, communications, demonstrations, deliverables, or these Terms.

Without limiting the above, BytesGlue will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, revenue, business, goodwill, data, opportunities, production availability, customers, contracts, or anticipated savings.

Where liability cannot legally be excluded, BytesGlue’s liability will be limited to the minimum amount permitted by applicable law.

इन Terms में ऐसा कुछ भी नहीं है जो उस liability को सीमित करे जिसे कानूनी रूप से सीमित या बाहर नहीं किया जा सकता।

19. क्षतिपूर्ति

You agree to defend, indemnify, and hold harmless BytesGlue, its owners, employees, contractors, partners, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• वेबसाइट, सेवाओं, सब्सक्रिप्शन या SaaS उत्पादों का आपके द्वारा दुरुपयोग;
• इन शर्तों या किसी लिखित समझौते का आपके द्वारा उल्लंघन;
• आपके द्वारा प्रदान की गई जानकारी, सामग्री या डेटा;
• तीसरे पक्ष के अधिकारों का आपके द्वारा उल्लंघन;
• लागू कानून का आपके द्वारा उल्लंघन;
• डिलिवरेबल्स का आपके द्वारा ऐसे तरीके से उपयोग जो स्वीकृत या सहमत नहीं है;
• आपके systems, users, customers, vendors, या third-party integrations।

20. समाप्ति

We may suspend or terminate access to the website, communications, services, demos, proposals, SaaS products, subscriptions, or engagements where permitted by law or contract, including where there is non-payment, security risk, misuse, breach of terms, unlawful activity, chargeback, failed payment, or material change in scope or feasibility.

Termination does not affect rights, payment obligations, confidentiality obligations, intellectual property rights, limitations of liability, indemnities, or other provisions that should reasonably survive termination.

21. इन शर्तों में बदलाव

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website, services, subscriptions, or SaaS products after changes are posted means you accept the updated Terms.

22. प्रभावी कानून और विवाद

Unless a written agreement states otherwise, these Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Unless a written agreement states otherwise, the competent courts of Dubai, United Arab Emirates will have jurisdiction over disputes arising from or related to these Terms.

23. कंपनी और संपर्क विवरण