Mga Tuntunin ng Serbisyo

These Terms of Service (“Terms”) govern your access to and use of the BytesGlue website, communications, consultations, proposals, software services, product demonstrations, subscriptions, grant applications, and related offerings provided by BYTES GLUE SOFTWARE SERVICES AND SOLUTIONS — FZCO, operating under the brand name Bytes Glue (“Bytes Glue”, “we”, “our”, o “us”).

By using our website, submitting a form, requesting a briefing, applying for an initiative, booking a call, purchasing a service, subscribing to a product, or engaging with us, you agree to these Terms. If you do not agree, please do not use the website or submit information to us.

1. Tungkol sa Bytes Glue

Bytes Glue provides software consulting, software development, contract engineering, integration delivery, API and platform engineering, automation implementation, SaaS products, website build services, and related technical services.

Some pages may showcase BytesGlue products, accelerators, demonstrations, prototypes, or past delivery examples. Public showcase materials are provided for general information and capability demonstration only. They are not guarantees that any specific feature, implementation, timeline, price, result, or service level will be delivered unless confirmed in a written agreement.

2. Paggamit ng website

Maaari mo lamang gamitin ang website na ito para sa mga legal na layuning pang-negosyo o pang-impormasyon.

Sumasang-ayon ka na hindi mo gagawin ang mga sumusunod:

• gamitin ang website sa paraang lumalabag sa naaangkop na batas o regulasyon;
• subukang kumuha ng hindi awtorisadong access sa aming systems, forms, infrastructure, o data;
• manghimasok sa seguridad, availability, o normal na operasyon ng website;
• magsumite ng mali, mapanlinlang, labag sa batas, kumpidensyal, o third-party na impormasyon na wala kang pahintulot na ibigay;
• i-scrape, kopyahin, tipunin, o abusuhin ang nilalaman ng website, mga form, o detalye sa pakikipag-ugnayan;
• mag-upload o magpadala ng malware, spam, mapaminsalang code, o mapang-abusong nilalaman;
• gamitin ang aming pangalan, branding, website, o content para magpahiwatig ng pag-endorso nang walang nakasulat na pahintulot.

We may restrict, suspend, or block access to the website if we believe these Terms are being violated or if access creates security, legal, operational, or reputational risk.

3. Impormasyon sa website

Website content is provided for general information only. We try to keep information accurate and current, but we do not guarantee that all website content is complete, error-free, available at all times, or suitable for your specific situation.

Service descriptions, examples, product descriptions, pricing references, timelines, availability, grant details, and technical capabilities may change without notice.

Nothing on the website creates a binding obligation for BytesGlue to provide any service, product, grant, discount, support, or deliverable unless confirmed in a written agreement, proposal, invoice, order form, or subscription checkout accepted by us.

4. Mga panukala, saklaw ng trabaho, at hiwalay na kasunduan

Any consulting engagement, software delivery project, website build, embedded engineering arrangement, SaaS subscription, product pilot, grant award, maintenance arrangement, or paid service may be governed by a separate written proposal, statement of work, order form, master services agreement, subscription agreement, data processing agreement, or similar document.

If there is a conflict between these Terms and a signed or accepted written agreement, the written agreement will control for that specific engagement.

Unless agreed in writing, submitting a form, joining a call, receiving a proposal, or discussing a project does not create a client relationship, exclusivity, confidentiality obligation, delivery commitment, or payment obligation.

5. Mga responsibilidad ng kliyente

For any service, project, subscription, or implementation, you are responsible for providing accurate, timely, and complete information, approvals, access, credentials, documentation, business rules, test data, feedback, and decisions needed for delivery.

You are responsible for ensuring that you have the right to share any data, materials, systems, credentials, intellectual property, personal data, regulated data, or third-party content with us.

Project timelines, estimates, and delivery dates may change if required inputs, approvals, access, payments, or dependencies are delayed or incomplete.

6. Mga bayarin, bayad, at buwis

Fees, deposits, milestone payments, subscriptions, retainers, hourly rates, expenses, third-party costs, taxes, payment terms, and invoicing terms will be set out in the relevant proposal, invoice, order form, checkout page, or written agreement.

We may accept payment by cash, bank transfer, Paddle, or other payment methods made available by us.

Maliban kung may ibang nakasulat na kasunduan:

• hindi kasama sa mga bayarin ang naaangkop na buwis, duties, bank charges, payment processor fees, at third-party na gastos;
• maaaring singilin ang UAE VAT kung saan naaangkop;
• para sa mga awtomatikong bayad na pinoproseso ng Paddle o ng ibang merchant of record, ang mga buwis, VAT, payment handling, invoicing, at refunds ay maaaring iproseso ng merchant of record na iyon ayon sa sarili nitong mga tuntunin;
• maaaring kabilang sa third-party costs ang hosting, domains, cloud infrastructure, paid plugins, software licenses, SaaS subscriptions, gastos sa advertising, payment processing, security tools, o contractor costs;
• maaaring ihinto muna ang trabaho kung overdue ang mga invoice o hindi nabayaran ang mga kinakailangang deposito;
• Ang mga late payment ay maaaring magresulta sa pagsuspinde ng mga serbisyo, pagpigil ng mga deliverable, o pagtatapos ng engagement.

BytesGlue is registered for VAT. Our VAT/TRN details may be provided upon request where required for business, accounting, or tax purposes.

7. Mga subscription at SaaS services

Some BytesGlue products or services may be provided on a subscription, SaaS, pilot, usage-based, or recurring billing basis.

Subscription terms, billing periods, cancellation rights, renewal terms, included usage, support scope, service limitations, and fees will be stated in the applicable checkout page, order form, subscription agreement, product terms, or written agreement.

Maliban kung may ibang nakasulat na kasunduan:

• Ang mga subscription ay bina-bill nang advance;
• maaaring suspendihin ang access para sa failed, overdue, reversed, o disputed na mga bayad;
• maaaring magbago sa paglipas ng panahon ang mga feature, limitasyon, presyo, at availability;
• maaari naming i-update, pagbutihin, baguhin, suspindihin, o ihinto ang mga feature ng SaaS kung makatwirang kinakailangan;
• responsibilidad mong panatilihing ligtas ang iyong account, mga user, credentials, at mga nakakonektang system.

8. Mga pagkansela at refund

Ang mga pagkansela, refund, credit, at alitan sa bayad ay napapailalim sa aming Patakaran sa Refund and by any written agreement that applies to your specific engagement.

For custom software services, consulting, technical delivery, website builds, implementation work, and setup work, refunds are generally limited because work begins once time, planning, discovery, engineering, design, third-party costs, or project resources have been committed.

9. Intellectual property

Maliban kung may ibang nakasulat na kasunduan, nananatili sa BytesGlue ang pagmamay-ari ng:

• ang dati na nitong code, mga tool, framework, library, template, pamamaraan, know-how, mga proseso, istruktura ng dokumentasyon, reusable na mga component, accelerator, internal na mga tool, mga konsepto ng produkto, at pangkalahatang teknikal na kaalaman;
• nilalaman ng website, branding, mga logo, graphics, page layout, pangalan ng produkto, paglalarawan ng serbisyo, at mga materyal sa marketing;
• mga demonstration product, SaaS product, mga ideya ng produkto, pampublikong showcase, at reusable na implementation pattern.

Subject to full payment and the terms of the relevant agreement, you may receive the rights expressly granted for project-specific deliverables created specifically for you.

No rights are transferred by implication. You may not copy, reverse engineer, resell, redistribute, sublicense, or claim ownership over BytesGlue tools, reusable components, products, designs, templates, or intellectual property unless we expressly agree in writing.

10. Mga materyal ng kliyente

You retain ownership of materials, content, data, logos, images, documentation, business rules, and other assets that you provide to us.

You grant BytesGlue a limited right to use those materials only as needed to evaluate, scope, deliver, support, improve, or document the relevant engagement, unless otherwise agreed in writing.

Kinukumpirma mo na nasa iyo ang lahat ng karapatan at pahintulot na kailangan para maibigay sa amin ang mga materyales na iyon.

11. Portfolio, case studies, at attribution

Unless a written agreement says otherwise, we may refer to general, non-confidential aspects of work performed for clients for internal learning, delivery improvement, capability demonstration, or portfolio purposes.

We will not publicly disclose your confidential information, sensitive business information, private credentials, regulated data, or non-public technical details without permission.

For selected website builds, grant initiatives, or public-facing delivery work, the website or deliverable may include a discreet “Powered by BytesGlue” or similar attribution link if disclosed in the applicable scope, grant terms, or agreement.

12. Pagiging kumpidensyal

If you share non-public business, technical, financial, operational, or project information with us, we will use reasonable care to protect it and will use it only for evaluation, scoping, delivery, support, or other agreed purposes.

Hindi nalalapat ang mga obligasyon sa pagiging kumpidensyal sa impormasyong:

• ay pampubliko o nagiging pampubliko nang walang paglabag mula sa amin;
• ay dati nang alam sa amin nang walang anumang limitasyon;
• ay independiyenteng binuo namin;
• ay legal na natatanggap mula sa ibang pinagmulan;
• dapat ibunyag ayon sa batas, utos ng hukuman, regulator, o legal na awtoridad.

For highly sensitive, regulated, or NDA-bound work, a separate confidentiality agreement should be signed before sensitive details are shared.

13. Regulated na data at sensitibong mga system

BytesGlue does not process healthcare, financial, or regulated client data in production under these general website Terms.

If a project requires regulated data, healthcare data, financial data, sensitive personal data, production credentials, private keys, or other high-risk information, this must be addressed in a separate written contract with specific terms based on the project type.

You must not submit sensitive personal data, health information, financial records, production credentials, private keys, or regulated datasets through general website forms unless we have agreed on a secure intake method and separate terms.

14. AI at automation

Some BytesGlue services may use AI-assisted tools, automation, code generation, document analysis, workflow automation, testing support, or similar technologies.

AI and automation may improve speed and quality, but they do not remove the need for human review, validation, testing, security assessment, legal review, compliance review, or production acceptance.

You remain responsible for reviewing and approving outputs before relying on them in production, customer communications, regulated decisions, or legally significant contexts unless a written agreement states otherwise.

15. Mga third-party na serbisyo

Our website and services may use or integrate with third-party providers such as hosting platforms, cloud providers, analytics tools, form tools, communication tools, payment processors, Paddle, domain registrars, email providers, booking systems, security services, Google reCAPTCHA, WhatsApp, GitHub, APIs, plugins, or software vendors.

Third-party services are governed by their own terms, privacy policies, fees, limitations, service levels, tax handling, refund rules, and security practices. We are not responsible for third-party outages, pricing changes, restrictions, defects, data handling, discontinued services, or merchant-of-record decisions.

16. Walang propesyonal na legal, financial, tax, o compliance advice

BytesGlue provides software, technical, engineering, and delivery services. Unless expressly agreed in writing, we do not provide legal, tax, accounting, regulatory, audit, medical, financial, or compliance advice.

You are responsible for obtaining appropriate professional advice for your business, legal, regulatory, tax, accounting, security, and compliance obligations.

17. Mga paunawa ng pagtanggi sa pananagutan

The website, services, demonstrations, SaaS products, and general website content are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, BytesGlue disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, uptime, security, and error-free operation.

We do not guarantee that the website, services, integrations, APIs, software, demonstrations, SaaS products, or deliverables will be uninterrupted, secure, free from defects, free from malware, compatible with all systems, or available at all times.

Project-specific warranties, service levels, or acceptance criteria, if any, must be stated in a written agreement.

18. Limitasyon ng pananagutan

To the maximum extent permitted by applicable law, BytesGlue will not be liable for any loss, claim, damage, cost, expense, or liability arising from or related to the website, services, subscriptions, SaaS products, proposals, communications, demonstrations, deliverables, or these Terms.

Without limiting the above, BytesGlue will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, revenue, business, goodwill, data, opportunities, production availability, customers, contracts, or anticipated savings.

Where liability cannot legally be excluded, BytesGlue’s liability will be limited to the minimum amount permitted by applicable law.

Walang anumang nasa Terms na ito ang naglilimita sa liability na hindi maaaring limitahan o alisin ayon sa batas.

19. Bayad-pinsala

You agree to defend, indemnify, and hold harmless BytesGlue, its owners, employees, contractors, partners, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• ang maling paggamit mo sa website, mga serbisyo, subscription, o mga produktong SaaS;
• ang paglabag mo sa mga Tuntuning ito o sa isang nakasulat na kasunduan;
• impormasyon, materyales, o data na ibinibigay mo;
• ang paglabag mo sa mga karapatan ng third party;
• ang paglabag mo sa naaangkop na batas;
• ang paggamit mo sa deliverables sa paraang hindi inaprubahan o napagkasunduan;
• ang iyong systems, users, customers, vendors, o third-party integrations.

20. Pagwawakas

We may suspend or terminate access to the website, communications, services, demos, proposals, SaaS products, subscriptions, or engagements where permitted by law or contract, including where there is non-payment, security risk, misuse, breach of terms, unlawful activity, chargeback, failed payment, or material change in scope or feasibility.

Termination does not affect rights, payment obligations, confidentiality obligations, intellectual property rights, limitations of liability, indemnities, or other provisions that should reasonably survive termination.

21. Mga pagbabago sa Terms na ito

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website, services, subscriptions, or SaaS products after changes are posted means you accept the updated Terms.

22. Namamahalang batas at mga alitan

Unless a written agreement states otherwise, these Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Unless a written agreement states otherwise, the competent courts of Dubai, United Arab Emirates will have jurisdiction over disputes arising from or related to these Terms.

23. Kumpanya at mga detalye sa pakikipag-ugnayan