Patakaran sa Refund

This Refund Policy explains how cancellations, refunds, credits, deposits, subscriptions, and payment disputes are handled for services, projects, consultations, website builds, SaaS products, product access, pilots, subscriptions, and related offerings provided by BYTES GLUE SOFTWARE SERVICES AND SOLUTIONS — FZCO, na nagpapatakbo sa ilalim ng brand name Bytes Glue (“Bytes Glue”, “we”, “our”, o “us”).

Ang patakarang ito ay dapat basahin kasama ng aming Terms of Service and any proposal, invoice, order form, statement of work, master services agreement, subscription agreement, checkout page, or other written agreement that applies to your engagement.

If a written agreement has different refund or cancellation terms, the written agreement will control.

1. Pangkalahatang prinsipyo

BytesGlue provides professional services, consulting, software delivery, integration implementation, technical leadership, SaaS products, subscriptions, website builds, product demonstrations, and custom project work.

Because these services often involve time, planning, engineering, discovery, analysis, architecture, design, project setup, third-party costs, merchant-of-record costs, or reserved delivery capacity, payments may become partly or fully non-refundable once work has started or resources have been committed.

Refunds are considered case by case and only as described in this policy, the applicable agreement, or applicable law.

2. Mga tuntuning partikular sa kontrata

For custom software projects, consulting engagements, embedded engineering support, website builds, SaaS subscriptions, product pilots, maintenance plans, or implementation projects, refund rights are primarily governed by the applicable written agreement, proposal, invoice, order form, checkout page, subscription terms, or statement of work.

Before making payment, you should review the scope, milestones, deliverables, assumptions, exclusions, payment schedule, acceptance process, cancellation terms, and refund terms.

3. Mga paraan ng pagbabayad

Maaari kaming tumanggap ng bayad sa pamamagitan ng:

• cash;
• bank transfer;
• Paddle;
• iba pang paraan ng pagbabayad na ginagawa naming available.

For payments handled by Paddle or another merchant of record, payment processing, VAT or tax calculation, invoicing, payment disputes, and refunds may be handled by that merchant of record under its own terms and policies.

BytesGlue is registered for VAT. UAE VAT may be charged where applicable. Our VAT/TRN details may be provided upon request where required for business, accounting, or tax purposes.

4. Panahon para humiling ng refund

Unless a written agreement, subscription term, or merchant-of-record policy says otherwise, refund requests must be submitted within 14 calendar days of the relevant payment, invoice, cancellation event, or disputed delivery.

Maaaring tanggihan ang mga huling request.

5. Mga serbisyong discovery, consulting, at advisory

Fees for discovery sessions, consulting calls, architecture reviews, technical advisory sessions, workshops, audits, assessments, strategy sessions, and similar advisory work are generally non-refundable once the session, work, review, or preparation has started.

If you need to reschedule a session, please notify us as early as possible. Rescheduling may be allowed at our discretion, subject to availability and any terms stated at the time of booking.

No refund is available for missed sessions, late attendance, incomplete information, or failure to use advice after it has been delivered, unless otherwise agreed in writing.

6. Mga deposito at retainer

Deposits, retainers, reservation fees, and upfront payments may be required before work begins.

Maliban kung may ibang nakasulat na kasunduan:

• ginagamit ang mga deposit at retainer para magreserba ng kapasidad, simulan ang pagpaplano, simulan ang delivery, at sagutin ang paunang trabaho;
• ang mga deposit ay hindi na mare-refund kapag nagsimula na ang trabaho, naitalaga na ang resources, o nagkaroon na ng third-party na gastos;
• maaaring ilapat ang mga hindi nagamit na retainer balance ayon sa naaangkop na kasunduan;
• Ang mga overdue na invoice ay maaaring magresulta sa pansamantalang paghinto ng trabaho, binagong timeline, o pagwawakas.

7. Mga proyektong fixed-price at trabahong naka-milestone

For fixed-price projects or milestone-based work, refunds are generally not available for work already performed, deliverables already provided, milestones already completed, third-party costs already incurred, or project capacity already reserved.

Kung makansela ang isang proyekto bago makumpleto, maaaring maningil o magpanatili ng halaga ang BytesGlue para sa:

• natapos na trabaho;
• kasalukuyang isinasagawang trabaho;
• oras para sa planning, discovery, architecture, design, engineering, testing, project management, at komunikasyon;
• nakalaang resources;
• naaprubahang milestones;
• third-party costs;
• mga gastusin sa vendor na hindi maaaring kanselahin;
• mga gastos sa admin at pagproseso ng bayad.

Any possible refund will be limited to the unused and undelivered portion of fees after deducting the above amounts.

8. Paggawa ng website

For website builds, payments may cover discovery, structure, design, content setup, page build, mobile responsiveness, forms, launch support, and related work.

Maliban kung may ibang nakasulat na kasunduan, walang refund para sa:

• natapos na design o development work;
• naaprubahang mga page, seksyon, konsepto, o deliverables;
• mga pagkaantala dahil sa kakulangan ng client content, mga larawan, pag-apruba, access, hosting, domain, o feedback;
• pagbabago ng isip matapos magsimula ang trabaho;
• mga third-party na gastos gaya ng domains, hosting, paid plugins, stock assets, software, booking tools, e-commerce tools, o email tools;
• trabahong labas sa napagkasunduang saklaw.

If a website project is cancelled early, any refund will be limited to the undelivered portion of the paid scope after deducting work performed and costs incurred.

9. Mga produktong SaaS, access sa produkto, mga pilot, at mga subscription

For SaaS products, product access, product pilots, licensing tools, technical demos, maintenance plans, or subscriptions, refund terms will be stated in the applicable checkout page, order form, subscription terms, or written agreement.

Maliban kung may ibang nakasulat na kasunduan:

• Ang subscription fees ay bina-bill nang advance;
• pinipigilan ng pagkansela ang mga susunod na renewal ngunit hindi ito awtomatikong nagdudulot ng refund para sa kasalukuyang billing period;
• walang refund para sa bahagi ng buwan o bahagi ng panahon;
• Ang setup, onboarding, implementation, customization, integration, support, o migration fees ay hindi na mare-refund kapag nagsimula na ang trabaho;
• maaaring suspendihin ang access para sa failed, overdue, reversed, disputed, o chargeback na mga bayad;
• Maaaring magbigay ng credit ayon sa aming pagpapasya kung mapatunayang may isyu sa serbisyo at hindi na ito makatuwirang maitama.

For payments handled by Paddle or another merchant of record, refunds may also be subject to that provider’s checkout, tax, payment, anti-fraud, and refund processes.

10. Mga third-party na gastos

Third-party costs are non-refundable once incurred, committed, activated, submitted, purchased, registered, or paid.

Maaaring kabilang sa mga third-party na gastos ang:

• bayarin sa domain registration, renewal, o transfer;
• bayad sa hosting;
• mga SSL certificate;
• cloud infrastructure;
• mga bayad na plugin, theme, lisensya, o SaaS tools;
• mga bayarin ng payment processor;
• mga bayarin ng merchant-of-record;
• gastos sa advertising;
• mga stock image, font, o media asset;
• mga contractor o specialist vendor;
• mga singil para sa API, SMS, email, o usage-based na serbisyo;
• mga subscription sa software;
• mga singil sa bangko, bayarin sa currency conversion, at mga buwis.

Where possible, we may help transfer ownership or access to third-party assets that were purchased specifically for you, subject to vendor rules and full payment of all related costs.

11. Grant, libre, o sponsored na mga serbisyo

For BytesGlue grant, free, sponsored, discounted, or initiative-based services, no monetary refund is available for the free or sponsored portion because no payment is made for that portion.

Any paid add-ons, services outside the free scope, third-party costs, domains, hosting, maintenance, e-commerce, booking tools, custom software, copywriting, photography, or ongoing support arranged separately will be governed by the applicable written terms and this Refund Policy.

Grant selection, grant scope, timelines, deliverables, and eligibility are subject to the terms stated for the specific initiative.

12. Mga pagkaantala ng kliyente, kulang na inputs, at mga pagbabago sa scope

Hindi available ang refund kung ang pagkaantala, hindi pag-deliver, o nabawasang halaga ay dulot ng:

• kulang o naantalang input mula sa kliyente;
• naantalang pag-apruba o feedback;
• hindi kumpleto, hindi tumpak, o nagbabagong mga kinakailangan;
• hindi pagbibigay ng access, credentials, content, data, o dokumentasyon;
• mga pagkaantala o outage ng third party;
• mga pagbabago sa mga prayoridad ng negosyo;
• hiniling na mga pagbabago sa scope;
• mga teknikal na limitasyon sa panig ng kliyente;
• hindi pakikipagtulungan sa makatwirang mga hakbang sa delivery.

If a project is paused for a long period due to client delay, we may close the project, revise the scope, revise pricing, or require a restart fee.

13. Mga depekto, pagwawasto, at isyu sa serbisyo

If you believe a delivered item does not match the agreed scope, you must notify us in writing with reasonable detail.

Where a valid issue is confirmed, we will usually be given a reasonable opportunity to correct, replace, complete, or otherwise remedy the issue before any refund is considered.

Hindi available ang refund dahil lang sa:

• nagbago ang isip mo;
• hindi mo na kailangan ang serbisyo;
• nagbago ang iyong mga panloob na prayoridad;
• naantala ang proyekto dahil hindi mo naibigay ang mga kinakailangang input;
• inaasahan mo ang trabahong lampas sa napagkasunduang saklaw;
• may nabago, pumalya, o naging unavailable ang isang third-party service;
• hindi mo ginamit o ipinatupad ang naihatid na trabaho.

14. Proseso ng paghingi ng refund

Para humiling ng refund o credit, makipag-ugnayan sa amin nang nakasulat sa:

Pakisama ang:

• ang iyong pangalan at pangalan ng kumpanya;
• invoice number o payment reference;
• petsa ng pagbabayad;
• ginamit na paraan ng pagbabayad;
• pangalan ng proyekto, produkto, subscription, o serbisyo;
• dahilan ng kahilingan;
• mga kaugnay na dokumento, mensahe, screenshot, o ebidensya;
• ang solusyong hinihiling mo.

Dapat isumite ang mga kahilingan sa refund sa loob ng 14 calendar days unless a written agreement or applicable merchant-of-record policy says otherwise.

15. Pagsusuri at kinalabasan

Pagkatapos matanggap ang kahilingan para sa refund, maaari naming suriin ang mga sumusunod:

• ang naaangkop na kasunduan, proposal, invoice, order form, checkout page, at saklaw;
• trabahong nagawa na;
• mga milestone na natapos;
• mga deliverable na ibinigay;
• paggamit ng SaaS subscription o aktibidad ng account;
• mga nagastos na third-party cost;
• mga patakaran ng merchant-of-record o payment processor;
• mga input ng kliyente, pag-apruba, pagkaantala, at mga kahilingan sa pagbabago;
• kung ang anumang isyu ay makatwirang maitama;
• mga naaangkop na legal na kinakailangan.

Maaaring kabilang sa mga posibleng resulta ang:

• walang refund;
• bahagyang refund;
• service credit;
• pagwawasto o muling paggawa;
• kapalit na deliverable;
• binagong timeline;
• pagkansela na may kasamang pinal na invoice;
• isa pang makatuwirang remedyo sa komersyal na pananaw.

16. Paraan at oras ng refund

Approved refunds will be issued only to the original payment method where technically and legally possible.

For cash payments, we may require a receipt, proof of payment, identity verification, and written acknowledgement before processing any approved refund.

For bank transfer payments, approved refunds will generally be returned to the original payer’s bank account or another verified account approved by us.

For Paddle payments or other merchant-of-record payments, approved refunds may be processed through that provider and may be subject to its processing times, fees, tax handling, and refund procedures.

Processing times may vary depending on banks, card networks, payment processors, currencies, cash handling, merchant-of-record rules, and payment method. Any bank fees, payment processor fees, transfer fees, currency conversion costs, merchant-of-record charges, or taxes may be deducted where permitted.

17. Mga chargeback at alitan sa bayad

If you have a concern about a payment, please contact us before initiating a chargeback or payment dispute.

Improper chargebacks may result in suspension of services, termination of access, recovery of costs, and collection of outstanding amounts where permitted by law and contract.

18. Mga pagbabago sa Refund Policy na ito

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

19. Makipag-ugnayan