Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the BytesGlue website, communications, consultations, proposals, software services, product demonstrations, subscriptions, grant applications, and related offerings provided by BYTES GLUE SOFTWARE SERVICES AND SOLUTIONS — FZCO, operating under the brand name Bytes Glue (“Bytes Glue”, “we”, “our”, or “us”).

By using our website, submitting a form, requesting a briefing, applying for an initiative, booking a call, purchasing a service, subscribing to a product, or engaging with us, you agree to these Terms. If you do not agree, please do not use the website or submit information to us.

1. About Bytes Glue

Bytes Glue provides software consulting, software development, contract engineering, integration delivery, API and platform engineering, automation implementation, SaaS products, website build services, and related technical services.

Some pages may showcase BytesGlue products, accelerators, demonstrations, prototypes, or past delivery examples. Public showcase materials are provided for general information and capability demonstration only. They are not guarantees that any specific feature, implementation, timeline, price, result, or service level will be delivered unless confirmed in a written agreement.

2. Website use

You may use this website for lawful business or informational purposes only.

You agree not to:

• use the website in a way that violates applicable law or regulation;
• attempt to gain unauthorized access to our systems, forms, infrastructure, or data;
• interfere with website security, availability, or normal operation;
• submit false, misleading, unlawful, confidential, or third-party information that you are not authorized to provide;
• scrape, copy, harvest, or misuse website content, forms, or contact details;
• upload or transmit malware, spam, harmful code, or abusive content;
• use our name, branding, website, or content to imply endorsement without written permission.

We may restrict, suspend, or block access to the website if we believe these Terms are being violated or if access creates security, legal, operational, or reputational risk.

3. Information on the website

Website content is provided for general information only. We try to keep information accurate and current, but we do not guarantee that all website content is complete, error-free, available at all times, or suitable for your specific situation.

Service descriptions, examples, product descriptions, pricing references, timelines, availability, grant details, and technical capabilities may change without notice.

Nothing on the website creates a binding obligation for BytesGlue to provide any service, product, grant, discount, support, or deliverable unless confirmed in a written agreement, proposal, invoice, order form, or subscription checkout accepted by us.

4. Proposals, scopes, and separate agreements

Any consulting engagement, software delivery project, website build, embedded engineering arrangement, SaaS subscription, product pilot, grant award, maintenance arrangement, or paid service may be governed by a separate written proposal, statement of work, order form, master services agreement, subscription agreement, data processing agreement, or similar document.

If there is a conflict between these Terms and a signed or accepted written agreement, the written agreement will control for that specific engagement.

Unless agreed in writing, submitting a form, joining a call, receiving a proposal, or discussing a project does not create a client relationship, exclusivity, confidentiality obligation, delivery commitment, or payment obligation.

5. Client responsibilities

For any service, project, subscription, or implementation, you are responsible for providing accurate, timely, and complete information, approvals, access, credentials, documentation, business rules, test data, feedback, and decisions needed for delivery.

You are responsible for ensuring that you have the right to share any data, materials, systems, credentials, intellectual property, personal data, regulated data, or third-party content with us.

Project timelines, estimates, and delivery dates may change if required inputs, approvals, access, payments, or dependencies are delayed or incomplete.

6. Fees, payments, and taxes

Fees, deposits, milestone payments, subscriptions, retainers, hourly rates, expenses, third-party costs, taxes, payment terms, and invoicing terms will be set out in the relevant proposal, invoice, order form, checkout page, or written agreement.

We may accept payment by cash, bank transfer, Stripe, Paddle, or other payment methods made available by us.

Unless otherwise agreed in writing:

• fees are exclusive of applicable taxes, duties, bank charges, payment processor fees, and third-party costs;
• UAE VAT may be charged where applicable;
• for automatic payments handled by Paddle or another merchant of record, taxes, VAT, payment handling, invoicing, and refunds may be processed by that merchant of record under its own terms;
• third-party costs may include hosting, domains, cloud infrastructure, paid plugins, software licenses, SaaS subscriptions, advertising spend, payment processing, security tools, or contractor costs;
• work may be paused if invoices are overdue or required deposits are not paid;
• late payments may result in suspension of services, withholding of deliverables, or termination of the engagement.

BytesGlue is registered for VAT. Our VAT/TRN details may be provided upon request where required for business, accounting, or tax purposes.

7. Subscriptions and SaaS services

Some BytesGlue products or services may be provided on a subscription, SaaS, pilot, usage-based, or recurring billing basis.

Subscription terms, billing periods, cancellation rights, renewal terms, included usage, support scope, service limitations, and fees will be stated in the applicable checkout page, order form, subscription agreement, product terms, or written agreement.

Unless otherwise agreed in writing:

• subscriptions are billed in advance;
• access may be suspended for failed, overdue, reversed, or disputed payments;
• features, limits, pricing, and availability may change over time;
• we may update, improve, modify, suspend, or discontinue SaaS features where reasonably necessary;
• you are responsible for keeping your account, users, credentials, and connected systems secure.

7A. Domain registration and management

Domain searches, registrations, transfers, renewals, restorations, DNS management, and holder changes are additionally governed by our Domain Registration Agreement, Domain Renewal and Deletion Policy, applicable registry rules, and the sponsoring registrar’s terms. Those domain-specific documents control where they conflict with these general Terms.

7B. Managed SSL and premium certificates

Managed SSL is included only while an eligible website is hosted and actively managed by BytesGlue under a qualifying web managed plan. It covers our routine certificate provisioning, installation, monitoring, and renewal for that hosted website. It is not a transferable paid certificate and ends when the eligible hosting or managed plan ends.

Premium SSL certificates are optional, separately priced third-party products. Issuance, validation method, supported names, warranty, term, reissue rights, and availability are controlled by the certificate authority and provider. You confirm that you own or control the requested domain and will provide accurate information and complete any required domain, organisation, or extended validation. Payment does not guarantee issuance.

Do not send a private key through the portal or ordinary email. BytesGlue may request a certificate signing request or provide a secure key-generation and installation process as part of manual fulfilment. Certificate orders are also subject to our certificate refund conditions and any applicable certificate authority terms.

8. Cancellations and refunds

Cancellations, refunds, credits, and payment disputes are governed by our Refund Policy and by any written agreement that applies to your specific engagement.

For custom software services, consulting, technical delivery, website builds, implementation work, and setup work, refunds are generally limited because work begins once time, planning, discovery, engineering, design, third-party costs, or project resources have been committed.

9. Intellectual property

Unless otherwise agreed in writing, BytesGlue retains ownership of:

• its pre-existing code, tools, frameworks, libraries, templates, methods, know-how, processes, documentation structures, reusable components, accelerators, internal tools, product concepts, and general technical knowledge;
• website content, branding, logos, graphics, page layouts, product names, service descriptions, and marketing materials;
• demonstration products, SaaS products, product ideas, public showcases, and reusable implementation patterns.

Subject to full payment and the terms of the relevant agreement, you may receive the rights expressly granted for project-specific deliverables created specifically for you.

No rights are transferred by implication. You may not copy, reverse engineer, resell, redistribute, sublicense, or claim ownership over BytesGlue tools, reusable components, products, designs, templates, or intellectual property unless we expressly agree in writing.

10. Client materials

You retain ownership of materials, content, data, logos, images, documentation, business rules, and other assets that you provide to us.

You grant BytesGlue a limited right to use those materials only as needed to evaluate, scope, deliver, support, improve, or document the relevant engagement, unless otherwise agreed in writing.

You confirm that you have all rights and permissions required to provide those materials to us.

11. Portfolio, case studies, and attribution

Unless a written agreement says otherwise, we may refer to general, non-confidential aspects of work performed for clients for internal learning, delivery improvement, capability demonstration, or portfolio purposes.

We will not publicly disclose your confidential information, sensitive business information, private credentials, regulated data, or non-public technical details without permission.

For selected website builds, grant initiatives, or public-facing delivery work, the website or deliverable may include a discreet “Powered by BytesGlue” or similar attribution link if disclosed in the applicable scope, grant terms, or agreement.

12. Confidentiality

If you share non-public business, technical, financial, operational, or project information with us, we will use reasonable care to protect it and will use it only for evaluation, scoping, delivery, support, or other agreed purposes.

Confidentiality obligations do not apply to information that:

• is or becomes public without breach by us;
• was already known to us without restriction;
• is independently developed by us;
• is received lawfully from another source;
• must be disclosed by law, court order, regulator, or lawful authority.

For highly sensitive, regulated, or NDA-bound work, a separate confidentiality agreement should be signed before sensitive details are shared.

13. Regulated data and sensitive systems

BytesGlue does not process healthcare, financial, or regulated client data in production under these general website Terms.

If a project requires regulated data, healthcare data, financial data, sensitive personal data, production credentials, private keys, or other high-risk information, this must be addressed in a separate written contract with specific terms based on the project type.

You must not submit sensitive personal data, health information, financial records, production credentials, private keys, or regulated datasets through general website forms unless we have agreed on a secure intake method and separate terms.

14. AI and automation

Some BytesGlue services may use AI-assisted tools, automation, code generation, document analysis, workflow automation, testing support, or similar technologies.

AI and automation may improve speed and quality, but they do not remove the need for human review, validation, testing, security assessment, legal review, compliance review, or production acceptance.

You remain responsible for reviewing and approving outputs before relying on them in production, customer communications, regulated decisions, or legally significant contexts unless a written agreement states otherwise.

15. Third-party services

Our website and services may use or integrate with third-party providers such as hosting platforms, cloud providers, analytics tools, form tools, communication tools, payment processors, Stripe, Paddle, domain registrars, email providers, booking systems, security services, Google reCAPTCHA, WhatsApp, GitHub, APIs, plugins, or software vendors.

Third-party services are governed by their own terms, privacy policies, fees, limitations, service levels, tax handling, refund rules, and security practices. We are not responsible for third-party outages, pricing changes, restrictions, defects, data handling, discontinued services, or merchant-of-record decisions.

16. No professional legal, financial, tax, or compliance advice

BytesGlue provides software, technical, engineering, and delivery services. Unless expressly agreed in writing, we do not provide legal, tax, accounting, regulatory, audit, medical, financial, or compliance advice.

You are responsible for obtaining appropriate professional advice for your business, legal, regulatory, tax, accounting, security, and compliance obligations.

17. Disclaimers

The website, services, demonstrations, SaaS products, and general website content are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.

To the maximum extent permitted by law, BytesGlue disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, uptime, security, and error-free operation.

We do not guarantee that the website, services, integrations, APIs, software, demonstrations, SaaS products, or deliverables will be uninterrupted, secure, free from defects, free from malware, compatible with all systems, or available at all times.

Project-specific warranties, service levels, or acceptance criteria, if any, must be stated in a written agreement.

18. Limitation of liability

To the maximum extent permitted by applicable law, BytesGlue will not be liable for any loss, claim, damage, cost, expense, or liability arising from or related to the website, services, subscriptions, SaaS products, proposals, communications, demonstrations, deliverables, or these Terms.

Without limiting the above, BytesGlue will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, revenue, business, goodwill, data, opportunities, production availability, customers, contracts, or anticipated savings.

Where liability cannot legally be excluded, BytesGlue’s liability will be limited to the minimum amount permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

19. Indemnity

You agree to defend, indemnify, and hold harmless BytesGlue, its owners, employees, contractors, partners, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• your misuse of the website, services, subscriptions, or SaaS products;
• your breach of these Terms or a written agreement;
• information, materials, or data you provide;
• your infringement of third-party rights;
• your violation of applicable law;
• your use of deliverables in a manner not approved or agreed;
• your systems, users, customers, vendors, or third-party integrations.

20. Termination

We may suspend or terminate access to the website, communications, services, demos, proposals, SaaS products, subscriptions, or engagements where permitted by law or contract, including where there is non-payment, security risk, misuse, breach of terms, unlawful activity, chargeback, failed payment, or material change in scope or feasibility.

Termination does not affect rights, payment obligations, confidentiality obligations, intellectual property rights, limitations of liability, indemnities, or other provisions that should reasonably survive termination.

21. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website, services, subscriptions, or SaaS products after changes are posted means you accept the updated Terms.

22. Governing law and disputes

Unless a written agreement states otherwise, these Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Unless a written agreement states otherwise, the competent courts of Dubai, United Arab Emirates will have jurisdiction over disputes arising from or related to these Terms.

23. Company and contact details